就是，人们犯的最大错误之一就是他们说了太多话。” ）

"People usually think I have control if I do most of the talking. No, this is an illusion caused by ignorance and self-righteousness."（ “人们总是认为只要我说得足够多，我就掌握了主动权。然而，这是无知和自以为是造成的错觉。” ）

"When we study psychology, we want to know that person's motivational mindset. The first step is to listen. Everybody is motivated by something different, and we must listen to and pay attention to people to understand what that is."（ “当我们研究心理学时，我们想弄清楚那个人的动机和心态。第一步便是倾听。每个人的动机都不一样，我们必须学会倾听和关注，才能了解他们的动机是什么。” ）

"If you give people enough space, they will reveal themselves to you. Everybody loves to talk about themselves because everybody wants to feel heard. Even criminals are the same. Criminals prefer to talk about their crime process because, for them, the moment the crime is completed, it is a success. Why do criminals always return to their crime scenes They want to see other people's reactions and confirm their success again."（ “只要你给出足够的空间，人们就会向你展示自己。因为每个人都喜欢谈论自己，每个人都想被倾听。即使是罪犯也一样。甚至罪犯更喜欢谈论他们的犯罪过程，因为对他们来说，犯罪在完成的那一刻就已经成功了。为什么罪犯总是回到他们的犯罪现场？因为他们想看别人的反应，并以此来再次确认自己的成功。” ）

"One day, you will talk to those people who committed horrible crimes. Remember, do not have judgment, being nonjudgmental. When you show judgment to another person, they're going to filter what they say and hold back. Your goal is to get information and see where there are other victims. How did they do it What did they do All this informati